TERMS AND CONDITIONS

   PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY BEFORE CONTINUING. BY CLICKING ON THE "ACCEPT" BUTTON BELOW OR USING THIS RESIDENT PAYMENTS SERVICE IN ANY MANNER WHATSOEVER, YOU INDICATE YOUR CONCLUSIVE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT CLICK ON "ACCEPT" OR ACCESS OR USE THIS SERVICE IN ANY MANNER WHATSOEVER.  

PRIVACY STATEMENT  

We do not use information that we collect from you for any purpose other than that for which the information was collected and approach the protection of personal data appropriately and in good faith. We do not share such information with any third party, except as specifically noted. This privacy policy applies only to information that we collect in your participation in our programs and not to any information we collect through other methods or sources. We reserve the right to share your personal information with third parties if requested to do so by law, or if we believe such action is necessary in order to (1) conform to the requirements of the law or comply with legal process served upon us, (2) protect or defend our legal rights or property, our site, or our users, or (3) investigate, prevent or take action regarding illegal activities, suspected illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions for use of our site or programs.  

CONVENIENCE FEE FOR CREDIT CARD PAYMENTS  

Note that all credit card payments will automatically incur a 2.5% Convenience Fee Charge. Payments made with a debit card up to $999.99 will incur a convenience fee of $3.95. Debit Card payments greater than $999.99 and up to $1,999.99 will incur a convenience fee of $4.95. Debit Card payments greater than $1,999.99 will incur a convenience fee of $9.95. Payments maybe ACH (EFT) will not incur a convenience fee. 

ACCURACY OF ACCOUNT INFORMATION  

All banking information must be entered accurately. I (we) agree to pay all applicable fees if a payment is returned by my (our) banking institution for any reason. 

 
AUTO-PAY PAYMENTS (ACH)  

By electing an Auto-Pay Monthly Payment via ACH from your Bank Account, you thereby agree to the “Authorization for Direct Payment Automatic Bill Payment Form” outlined at the end of this document. Auto-Pay ACH payments will be initiated on the 3rd day of each month. Variable monthly charges, such as utility fees, will be billed as well. Note that if you set up a recurring monthly payment after the 2nd business day of the month and currently have a delinquent balance on your account, you will need to immediately make a one-time payment to avoid late fees and other penalties. You must discontinue the Recurring Monthly ACH Service at least 30 days prior to move out. Failure to do so may result in the charging of a full month’s rent upon your move out. If you move out on any day other than the last day of the month and have not discontinued the Recurring Monthly ACH Service, you may be charged the full amount and refunded the difference. For instructions on how to discontinue the Auto-Pay ACH Service, please refer to the ‘Instructions for Use Document’ available from the Online Payments screen of this Web Portal. The Online Payments screen is accessed through the ‘Pay Online’ Button.  

This authority is to remain in full force and effect for the current lease term set forth on my (our) Rental Agreement. I (we) understand that the Recurring Monthly ACH payments must be reinstated by me (us) at any time the Rental Agreement is renewed or extended. If I (we) choose to end recurring direct debit payments I (we) understand I (we) must log in to my (our) RentCafe account and discontinue Automatic Payments. I (we) understand that deactivating my (our) bank information will not remove the Auto-pay association. I (we) acknowledge this change must be made at least 7 days prior to the scheduled direct debit.  

 

TEXT TO PAY SERVICE  

Message and Data rates may apply. Check your mobile plan for details. Neither ECI Management, The Community Office, nor Yardi Systems is responsible for any messaging or data charges incurred by SMS Program participants. The following providers are supported: Alltel AWCC, ACG, AT&T, Boost, Cincinnati Bell, Cricket, Metro PCS, Rural Carrier Group, Sprint, Tier 2/3 Group, T-Mobile, U.S. Cellular, Verizon Wireless, Virgin Mobile. Not all providers and cell phone models are supported. You will receive messages occasionally regarding your account if you filled out the online form for subscription messaging. You will receive 1 message per request if you texted in a keyword to short code 85938.  

CREDIT APPLICATION FEES  

Applicant has submitted the Application Fee which is a nonrefundable payment for a credit check and processing charge, receipt of which is acknowledged by Management. Such sum is not a rental payment or payment of administrative fee. In the event this application is disapproved, this sum will be retained by Management to cover the cost of processing application as furnished by the applicant. Any false information will constitute grounds for rejection of application.  

GOOD FAITH PAYMENTS  

I hereby pay the Administrative Fee to Management as a good faith payment in connection with this rental application. If my application is accepted, I understand this payment  will be applied toward payment of my Non-Refundable Administrative Fee which is due prior to taking possession of the apartment. If Management accepts my application, I agree to execute Management’s usual Rental Agreement on or before the occupancy date set out in this application. If, for any reason, Management decides to decline my application, then Management will refund this good faith payment to me in full within thirty (30) calendar days. I understand I may cancel this application by written notice within 24 hours of this agreement’s execution and receive a full refund of this good faith payment. If I cancel after 24 hours or fail to execute Management’s usual Rental Agreement or refuse to occupy the premises on the agreed upon date, I understand this payment will be forfeited and thus, it is non-refundable. I hereby authorize any credit agency, management company, landlord, employer, law enforcement agency, and other similar persons or entities to furnish to ECI Management LLC. any and all information that may be requested regarding my credit, income or residential history. I understand that Management has the right to see my driver’s license and verify my social security number.  

ONLINE APPLICATIONS  

Pricing for online applications is subject to change until the time an application is reviewed and approved by the onsite management team.  If the price changes, all fees will be refunded.  

REFUND POLICY  

If you believe you are due a refund, please contact the community manager.  Upon the management company’s confirmation that a refund is due, two options are available. Either a credit will be granted to be applied against future obligations you incur, or a check will be issued within 30 days of confirmation that an overpayment has occurred. 

Direct any questions regarding content on the Resident Portal to the Leasing Office during normal business hours. For technical assistance, send an email to [email protected]. Emails are answered from 8:30 AM to 5:30 PM EDT Monday through Friday. Technical support only addresses content and access to the Resident Portal service and does not cover Internet connection issues and overall computer problems. ECI Management does not warrant or guarantee Resident Portal access will be available without interruption. 

 

AVAILABILITY OF SELECTED APARTMENT HOME 

While ECI Management, LLC, will make all efforts to insure you are able to move into your selected apartment home, there may be situations that are out of our control that cause a delay in move-in and or require a change in apartment home.  If such a situation arises, Rent shall abate until possession is granted to Resident. Resident may void or rescind their lease if possession is not granted within seven (7) days from the scheduled start of the lease term. Management is not liable for any delay in possession or change of home availability. 

Contact Us – Please direct all questions to the Community Leasing Office.